Refund & Returns Policy

Overview

At Lamimbayabce, customer satisfaction is our major priority. We make sure all wigs are thoroughly inspected before shipping in order to maintain the premium standard requirements of our customers.

The nature of our product, which is handmade customized wigs, does not permit a return. All sales are final and refunds are not allowed. Except for exceptional cases that have to do with either sending the wrong order or quality problems.

We strive to supply standard braided handmade wigs of good quality to customers of various origins and ethnicities, and if there is any problem with our quality, we will gladly exchange the item with a matching same-priced item. If the returned items meet the criteria for an exchange following a thorough check. Please return the item in its original packaging and in unused condition within 72 hours after receipt.

  • You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Any return made without contacting us before returning is not guaranteed.
  • All items must be in new condition, items cannot be tried on and cannot be worn, with all original packaging. 
  • All items must be sent back within 72 hours of receipt after confirmation from us.
  • No refund or exchange on wigs that do not meet this criteria. You can request for your item sent back to you and the reshipping fees will be charged.
  • All customers are responsible for their own return shipping costs. We recommend that you send your return with a tracking number because Express Wig Braids will not be responsible for lost returns or damaged returned wigs.
  • For our customers who got a wrong order, we will be responsible for the shipment fee you incurred in returning back the wig to us, if after examining your case file, we are at fault for sending you a wrong order. We must receive and inspect the order by matching it with all initial visual recordings of how the wig was before we sent it to you and in what state we received it for confirmation before an exchange or a refund can be made.
  • Promotional items of the product being returned must also be sent back, otherwise, the retail value will be charged.

Returns Policy

Only if you are qualified for a return, please contact us first via email to discuss the problem(s) you are worried about before returning products. If you want to return your order, please notify us at info@lamimbayance.com, stating the reason with a picture reference and your order number within 72 hours of receipt. If necessary, we will inspect and answer with the return address. Please do not return the wig without first obtaining our approval. If we do not get your returned item, we will not be able to exchange or refund it. A return must be returned to us with a valid tracking number within 24-48 hours of approval, or it will be canceled. The wig must be returned in its whole, unaltered, and in its original packaging (this is how we send all of our wigs), including any promotional or gift items included in your order. All packages should be delivered using a trackable means. We are not liable for packages that are lost in transit. So, before placing your order, please contact us with all of your questions and concerns.

Refunds Policy

Wigs are considered a hygienic product. We take hygiene and public safety seriously and, for the protection of all our customers, do not allow opened/used or altered items to be returned. Other hair extension suppliers, like us, do not allow returns on opened items for the same reasons. We only provide refunds for wigs in extreme situations due to our error (that is; if another of the same product or a product of equivalent value is unavailable or cannot be created). A store credit or gift card would be offered instead.

You should state a specific explanation and clear corresponding photographs documenting the reason for the return. Returns will not be accepted without prior approval from Customer Service, because we will look into it with matching visuals of the state the wig was before it was sent to you, to actually confirm if it is our wig and if the fault wasn’t from us.

Note: if you do not select any color option, length option, or other options you want from the drop-down menu on the website, your wig would be made by default to the same exact color displayed on the product page and other options mentioned on the description of the style’s product page you purchased. We are not responsible for contacting you as regards your choices. Also, your order won’t be eligible for a return or a refund. Please, ensure you go through your order correctly before you place them.

Once your return is received and inspected, an email would be sent to you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 If your refund is approved, please allow 5-7 working days from our receipt of the returned goods for exchange if available or a refund to be processed. You will receive a confirmation email once the transaction has been completed. Please allow up to 7-10 working days for the funds to reflect in your account. The full original shipping charges would only be refunded when it has to do with a wrong order fault from us. Anything asides that will not be refunded. If you have any questions or wish to discuss the return procedure in further detail, please do not hesitate to contact us.

If you haven’t received a refund yet, please check with your bank or contact your credit card company, it could take some time before your refund is officially posted. Please contact us again if you have done all of this and still haven’t received your refund.

Exchange Policy

  • If you would like to change your order details and style, that can only be done within 24 hours of placing the order. Anything after that time is final. Items can be changed before production. We will change for you according to your request within 24 hours after placing your order. 
  • Items can not be changed after production. If you choose to cancel, we will cancel and refund you according to our cancellation policy. Please refer to our cancellation policy below.

After-sale: we offer change, but we only accept change based on wrong order mistakes from us for a change or a refund. We have size charts, color charts, and other product details on our website, we hope that customers look through our page carefully before placing an order. Sorry for those who chose the wrong color or the wrong size. Please contact us before you place your order via our email info@lamimbayance.com

NOTE! In order to avoid fraud, further documentation or forms of identification may be requested to process your order if your billing address differs from your shipping address, if you are unable to provide a genuine means of identification, we reserve the right to cancel your order.

Cancellation Policy

We recognize that getting a wig for your appearance is a big deal. It is crucial to remember, however, that our wigs are handmade and custom-made for you. The payment providers you have chosen charge us non-refundable fees for processing your payments on our website. Also, as soon as production begins, we incur production labor and material costs.

The good news is that after placing your order, there is still time to change your mind. Please refer to our cancellation and return policies below for details.

  • Cancellation fees on orders placed within 24 hours are 15% of the total amount paid. “Be sure you can abide by our policies before placing an order”
  • Cancellation fees on orders placed after 24 hours are 50% of the total amount paid. “Be sure you can abide by our policies before placing an order”
  • Once the item has been delivered, the order can’t be canceled.
  • If you really have special circumstances and need to cancel the order, please email us on time. We will calculate the cancellation time according to the time the email was received.
  • All refunds will be made to the original method of payment after we have received, inspected, and confirmed that the returned wig has not been used and opened.

NOTE! All exchanges and refunds may be accepted only subject to the Return Refund & Exchange Policy listed above.

Shipping Returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {info@lamimbayance.com} for questions related to refunds and returns.